RETURN & REPLACEMENT
- item/s must be in original packaging and the hygiene seal remaining in place (if there's any)
- item/s must not have been worn, washed or altered in any way
Unfortunately, we cannot accept returns that do not meet above requirements.
VALID REASON FOR RETURN & REPLACEMENT
- product has a factory defect or arrived with damage
- received a wrong color / size / style (seller's fault upon packaging process)
Change of mind is not a valid reason for the replacement of the item. Also, no return and exchanges on sale or marked down items. Exchange policy only applies to regular priced item.
DO I NEED TO RETURN THE WHOLE SET?
The full set must be returned (top and bottom). We cannot process replacements on partial returns / incomplete set.
HOW CAN WE PROCESS THE RETURN REQUEST?
- Simply fill out the the form below and email it to firstname.lastname@example.org. Email should be sent within 24 hours upon receiving the item. Otherwise, we will not honor any replacement request.
Reference Order Number:
Size & Color:
*Please attach the photo of the product if it's damaged.
- Please note that the client must shoulder expense of the return and replacement shipping if the reason is change of size. We will not dispatch the replacement item if the additional shipping fee is unpaid.
- We are only liable for the shipping cost if it is a damaged item (which will be refunded via online bank transfer). You may also opt for store credits equivalent to the amount of the return shipping cost.
- We normally dispatch the replacement item/s once the return item/s arrived in our facility.
We do not issue refunds on purchased items.
a) There can be an occasional courier delay which may affect your delivery timeframe from time to time. We cannot refund the payment if you experience delay on the delivery (caused by the courier) and won't be able to use the item anymore. Please bear in mind that the courier is just a third party company on our transaction. And just like you, we can only follow up with them in resolving delivery issues.
b) In the event that the style/size/color for replacement is no longer available, you may choose from the following options excluding the full monetary refund of the purchased item:
- you may choose a different item for replacement
- we can give you store credits (same amount as the purchased item) redeemable within 6 months from the issuance date