RETURN & REPLACEMENT
- Replacement of the item is valid if any of the following conditions are met:
- item has a factory defect / arrived with a damage
- received a wrong color / size / style
- Change of mind is not a valid reason for the replacement of the item. Also, no return and exchanges on sale or marked down items. Exchange policy only applies to regular priced item.
- The item must be unused and the original packaging must be intact --the protective pad, label or tag if there’s any.
- Kindly fill out the the form below and email it to firstname.lastname@example.org. Email should be sent within 24 hours upon receiving the item. Otherwise, we will not honor any replacement request.
*Please attach the photo of the damaged product.
- Customer will shoulder the expense of the return shipping if the reason is change of size.
- We normally ship out the replacement item/s once the return item/s arrived in our HQ.
- We do not issue refund for the purchased item.
a) There can be an occasional courier delay which may affect your delivery timeframe from time to time. We cannot refund the payment if you experience delay on the delivery (caused by the courier) and won't be able to use the item anymore. Please bear in mind that the courier is just a third party company on our transaction. And just like you, we can only follow up with them in resolving delivery issues.
b) In the event that the style/size/color for replacement is no longer available, you may choose from the following options excluding the full monetary refund of the purchased item:
- you may choose a different item for replacement
- we can give you store credits (same amount as the purchased item) redeemable within 6 months from the issuance date